Privacy Policy

1. About this policy

Zhenlteng Pte Ltd (UEN 202551745C) is a Singapore company. We are committed to handling personal data responsibly and in accordance with Singapore's Personal Data Protection Act 2012 (the “PDPA”).

2. Personal data we may collect

Depending on how you interact with us, we may collect:

• Your name, job title, company name and business contact details.
• Information included in enquiries, quotation requests, orders and correspondence.
• Delivery, billing or service information required to respond to a business request.
• Technical information such as IP address, browser type, device information and website activity, where collected through server logs or essential website technologies.

3. How we collect personal data

We may collect personal data when you submit a website form, email or call us, request a quotation, place or discuss an order, provide information through a business relationship, or otherwise communicate with us. We may also receive information from authorised representatives, service providers, business partners or publicly available business sources.

4. Purposes of collection, use and disclosure

We may use or disclose personal data where reasonably necessary to:

• Respond to enquiries and prepare quotations or product recommendations.
• Process and fulfil orders, arrange delivery, provide after-sales support and manage warranties.
• Verify business details, administer accounts and maintain transaction records.
• Communicate service, operational or policy updates.
• Improve our website, products, services and customer support.
• Prevent fraud, secure our systems and comply with legal, regulatory or contractual obligations.
• Handle disputes, enforce agreements or protect our lawful interests.

5. Consent and withdrawal

Where consent is required, we will collect, use or disclose personal data for notified and reasonable purposes. You may withdraw consent by contacting us. Withdrawal will not affect uses already permitted by law, and it may limit our ability to provide a requested product or service.

6. Disclosure and service providers

We may disclose relevant personal data to logistics providers, payment or banking service providers, professional advisers, IT and hosting providers, suppliers, insurers, authorities or other parties that assist us in operating our business. We require service providers to use personal data only for authorised purposes and to apply appropriate safeguards.

7. Overseas transfers

If personal data is transferred outside Singapore, we will take reasonable steps to ensure that the recipient provides a standard of protection comparable to that required under the PDPA, unless an applicable exception applies.

8. Data security and retention

We use reasonable administrative, technical and physical safeguards designed to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss or disposal. No method of transmission or storage is completely secure. We retain personal data only for as long as necessary for the relevant business or legal purpose, after which it will be deleted, anonymised or securely disposed of.

9. Access and correction

You may request access to personal data we hold about you or request correction of inaccurate or incomplete data, subject to the PDPA and applicable exceptions. We may need to verify your identity and may charge a reasonable fee where permitted.

10. Cookies and external links

Our website may use essential technologies needed for security and operation. If optional analytics or marketing cookies are introduced, this policy will be updated and appropriate choices will be provided. Links to third-party websites are governed by those parties' own privacy practices.

11. Updates to this policy

We may revise this policy to reflect changes in our practices, services or legal requirements. The effective date shown above indicates the latest version.

12. Contact us